Frequently Asked Questions
Everything you need to know about SIRUI products, shipping, and support.
What is the standard shipping timeframe for SIRUI products?
We typically process orders within 1-2 business days. Standard shipping usually takes 3-7 business days depending on your location, while expedited options are available at checkout.
Do SIRUI lenses and tripods come with a warranty?
Yes, all SIRUI products come with a limited manufacturer warranty. Lenses generally feature a 2-year warranty, while our professional tripods often carry a 6-year warranty against manufacturing defects.
What is your return policy for electronics and accessories?
We offer a 30-day return policy. Items must be in their original packaging, include all accessories, and be in 'like-new' condition to qualify for a full refund.
Are SIRUI anamorphic lenses compatible with my camera system?
SIRUI offers lenses for various mounts including Sony E, FUJIFILM X, Micro Four Thirds, and more. Please check the specific product page for mount compatibility or use our 'Lens Finder' tool.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer financing options through Klarna and Affirm for eligible purchases.
How can I track my order once it has shipped?
Once your order is dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website where you can monitor your shipment's progress.