Returns & Exchanges Policy
At SIRUI, we stand behind the precision and quality of our optical and support equipment, offering a 30-day window for returns on items in their original condition. We aim to ensure every professional and enthusiast is fully satisfied with their gear through a seamless and transparent return process.
Initiate Your Request
Contact our support team with your order number and reason for return to receive a Return Merchandise Authorization (RMA) number.
Secure Packaging
Place the item in its original SIRUI packaging, ensuring all lenses, accessories, and manuals are included to prevent damage during transit.
Shipping Your Gear
Affix the provided shipping label or use a tracked carrier to send your package to our designated service center for inspection.
Inspection and Refund
Once our technicians verify the equipment's condition, we will process your refund or exchange within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing